Adding New Employer Users to Company Profile

This article provides a comprehensive guide on how new employer users can be added to your company's 12Twenty account, ensuring that your team has the access they need to perform their roles effectively. 

User Sign-up Process

New users must sign up for their own accounts to be added to your company's list on 12Twenty. During the sign-up process, they will select your company from an auto-complete list, which will then send a notification for approval to the company administrator. You can learn more about signing up as an employer user in this article.

To ensure a smooth onboarding process for new employer users, follow the steps outlined below:

  1. Direct the new user to the 12Twenty sign-up page.

  2. Ask them to complete the sign-up form with their personal and professional details.

  3. Instruct them to select your company from the auto-complete list during the sign-up process.

  4. Once they have completed the sign-up process, you will receive a notification to approve their request to join your company's user list.

Managing Existing Users

As a company administrator, you have the ability to manage existing users, including the removal of authorized administrators. However, it's important to note that you cannot directly add new users yourself; they must follow the sign-up process as outlined above.

Removing an Authorized Administrator

If you need to remove an existing authorized administrator or user, follow these steps:

  1. Navigate to the 'Users' section in your 12Twenty admin panel.

  2. Locate the user you wish to remove.

  3. Select the option to remove or revoke their access.

  4. Confirm the removal to ensure the user no longer has access to your company's 12Twenty platform.

Additional instructions on removing a user from your company profile can be found in this article. If the existing administrators are no longer at the company, please reach out to so that we can update administrator access to the appropriate user. 

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