A student who is unable to log into 12Twenty can be caused by a number of issues. Please check all of the following possibilities before contacting the 12Twenty Support Team.
Troubleshooting Student Login Issues
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Is the Caps Lock on or off?
Please remember that passwords are case-sensitive. The letters b and B are different for our system.
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Is the student logging in on the correct Student Portal URL?
Confirm that the word "admin" does not appear in the URL.
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Is the student entered included in the 12Twenty platform more than once?
Students with multiple identities on 12Twenty will cause a system error. Please check through the Student Tracking page to ensure the student is only entered once.
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Unable to remember password?
A student is able to reset their password upon login.
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Do you need to reset the student's password?
If you would like to send the student a reset password link, select Settings then select Manage Users. You'll automatically be taken to the Students / Alumni page. Search for the student in question, and click the ellipsis button. You can elect to manually reset their password or send them a password reset link.
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Is the SSO ID number correct?
Go to the Admin Tab of the Student Profile to confirm. Also, ensure the student should still has access to the 12Twenty site.
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Is the email address correct?
Go to the Admin Tab of the Student Profile to confirm. More often than not, errors are due to a misspelled email address.