Employer User: How to Change Your Password on 12Twenty

This article is intended for Employer Users who have signed up for an account via a specific Career Center site instance or via the Employer Portal, employer.12twenty.com. Use this article to learn how to reset your password.

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Employer users can change their passwords in one of two ways:

1) Logged in via Account Settings

• If you remember your password and simply want to update it, you can do so via Account Settings

• Log into the 12Twenty platform via a specific site instance or via employer.12twenty.com

• Once you arrive on the homepage, click on your name in the lower lefthand navigation of the platform - this will open a small pop-up that gives you the option to "Log Out" in addition to "Account Settings" 

  • Click on "Account Settings" to redirect to your Account Settings
    

  • Once the Account settings window replaces your homepage, click on the "Edit" button at the top of the windown, to the right of "Password" 

  • In the "Edit Your Password" box that appears, type in your current password, then select a new password that meets the specific requirements 12Twenty provides, and select to "Save Changes"

    • Minimum 10 characters

    • An uppercase letter

    • A lower case letter

    • A special character

    • A number

    • Example: ThisSchool10$

    • If you meet the password requirements, you will receive a confirmation pop-up that your changes have been saved

2) Forgot Password, Reset Externally

• If you cannot remember your password (hey, it happens!) and therefore cannot log in to a site instance or employer.12twenty.com, you can reset your password externally

• Navigate to the site instance you want to log on to

• Select "Reset your Password" highlighted in green in the screenshot below

• This will redirect you to a new window, where you will be asked to input your email address, so the password reset link can be emailed to you

  

• The password reset email should arrive in your inbox within 5-10 minutes of requesting - if you cannot find the email, make sure you check your spam folder

• Follow the link in the email to reset your password

If you find yourself locked out of a site instance, despite requesting a reset password link and creating a new password, you may have exceeded allowed attempts at entering your password - if you encounter this, reach out to [e-mail], and we can manually reset your password attempts to zero.

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