Employer User: How to Change Your Password on 12Twenty

This article is intended for Employer Users who have signed up for an account via a specific Career Center site instance or via the Employer Portal, employer.12twenty.com. Use this article to learn how to reset your password.

Employer users can change their passwords in one of two ways:

1) Logged in via Account Settings

  • If you remember your password and simply want to update it, you can do so via Account Settings

  • Log into the 12Twenty platform via a specific site instance or via employer.12twenty.com

  • Once you arrive on the homepage, click on your name in the lower lefthand navigation of the platform - this will open a small pop-up that gives you the option to "Log Out" in addition to "Account Settings" 

    • Click on "Account Settings" to redirect to your Account Settings

    • Once the Account settings window replaces your homepage, click on the "Edit" button at the top of the windown, to the right of "Password" 

    • In the "Edit Your Password" box that appears, type in your current password, then select a new password that meets the specific requirements 12Twenty provides, and select to "Save Changes"

      • Minimum 10 characters

      • An uppercase letter

      • A lower case letter

      • A special character

      • A number

      • Example: ThisSchool10$

      • If you meet the password requirements, you will receive a confirmation pop-up that your changes have been saved

2) Forgot Password, Reset Externally

  • If you cannot remember your password (hey, it happens!) and therefore cannot log in to a site instance or employer.12twenty.com, you can reset your password externally

  • Navigate to the site instance you want to log on to

  • Select "Reset your Password" highlighted in green in the screenshot below

  • This will redirect you to a new window, where you will be asked to input your email address, so the password reset link can be emailed to you

  • The password reset email should arrive in your inbox within 5-10 minutes of requesting - if you cannot find the email, make sure you check your spam folder

  • Follow the link in the email to reset your password

If you find yourself locked out of a site instance, despite requesting a reset password link and creating a new password, you may have exceeded allowed attempts at entering your password - if you encounter this, reach out to support@12twenty.com, and we can manually reset your password attempts to zero.


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