It's important for administrators to be readily available to assist Employer Users who encounter difficulties accessing their accounts or resetting passwords.
Prompt assistance ensures Employer Users can quickly regain access to the platform, maintaining the efficiency of their operations.
While Employers have the ability to request a password reset email from the 12Twenty platform on their own, there may be times when they need your help resetting their password. As an admin user, you have the ability to manually reset their password for them or send them a password reset email.
Resetting an Employer User's Password
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On the bottom left navigation panel select Settings and select Manage Users.
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Select Employer Users from the left to arrive at the Manage Employer Users page.
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Select the more actions icon to the right of the employer's name. From here, choose Send PW Reset to send the employer a reset password email, or Manual PW Reset to create a password on their behalf.
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Send PW Reset success modal:
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Manual PW Reset modal:
Understanding Password Requirements for Secure Account Creation
To ensure the security of Employer User accounts, it's crucial to understand the password requirements for account creation on the 12Twenty platform.
- Minimum of 8 characters in length
- At least one uppercase letter
- At least one lowercase letter
- Includes at least one number
- Contains at least one special character (e.g., !, @, #, ?)
Troubleshooting Email Delivery Issues for Password Resets
If Employer Users do not receive password reset emails, please have them check their spam folder.
When email delivery issues arise, administrators can utilize the manual password reset method as an immediate solution.
If Employer Users continue to have issues receiving emails, please have them reach out to support@12twenty.com so that we can assist them further.