How do I help an Employer User reset their password?

While Employers have the ability to request a password reset email from the 12Twenty platform on their own, there may be times when they need your help resetting their password. As an admin user, you have the ability to manually reset their password for them or send them a password reset email.


Resetting an Employer User's Password

  1. On the bottom left navigation panel select Settings and select Manage Users.

  2. Select Employer Users from the left to arrive at the Manage Employer Users page.

  3. Select the more actions icon to the right of the employer's name. From here, choose Send PW Reset to send the employer a reset password email, or Manual PW Reset to create a password on their behalf. 

  4. Send PW Reset success modal:

  5. Manual PW Reset modal:



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