Student and Alumni resumes may appear to be "missing" in Candidate Search for a variety of reasons. A user's participation status, setting, or other factors could be the reason a resume is missing.
If a student has uploaded a resume and it is not visible in Candidate Search, check the following:
- Primary Resume
Ensure the user has uploaded a Primary Resume by navigating to their profile and selecting "Application Materials." A Primary Resume is marked with a yellow star.
- Site Settings:
On the Candidate Search site settings page, check to see if any Exclusion Settings are applied that filter out certain student resumes based on their reported outcome. To learn more about Candidate Search exclusionary settings, click here.
If your platform allows students to elect whether they want to be included in Candidate Search, be sure to check that the student has not opted out of Candidate Search. To view a student's opt-in status navigate to the Admin tab of the student profile, under Student Settings confirm Opt In Candidate Search is set to “Yes."
From a Student/Alumni User Account As an Admin via a User Profile
Since Candidate Search offers admins and employers a plethora of filters, be sure to check that the student meets the criteria of the filters applied and that they are not excluding the student’s resume.
- Student User Role:
Check the student’s user role to be sure that Candidate Search access is included. To learn more about student user roles, click here.