Revoking & Reauthorizing Calendar Sync

There may be times when calendar sync needs to be reauthorized by users. Reasons for this include, but are not limited to: an updated account password, administrative change or permission revocation.

When a sync failure has been detected, a notification email will be sent asking the user to reauthorize their account. Users need to take immediate action upon receiving the email to ensure the continuity of the sync.

Sections

  1. Troubleshooting Calendar Sync Issues
  2. Revoking & Reauthorizing Calendar Sync

 
 

Troubleshooting Calendar Sync Issues

If your appointment calendar and Outlook calendar are not syncing properly, causing times that should be marked as unavailable to still be open for booking, you can try reauthorizing the Calendar Sync feature. After reauthorizing, log out and back in to see the changes, which may take up to 30 minutes to reflect. If the issue persists, please provide screenshots of your 12Twenty calendar and work calendar for further investigation.


 

Revoking & Reauthorizing Calendar Sync

  1. Navigate to your Account Settings in a Chrome web browser.


  2. Go to the "Integrations" tab, click 'Edit', and set all calendar sync options to "No" and Save Changes.



  3. Revoke access to your calendar via the "revoke" button.
  4. Close and quit your browser.

  5. Relaunch the Chrome web browser and navigate to your Account Settings again. Re-authorize the calendar sync by clicking "Google" or "Microsoft". 

    Please note: During this step, if you click "Edit" you will receive a message that authorization is required. You must click "Google" or "Microsoft" to re-authorize your calendar before you can edit. 
  6. After you connect to Google or Microsoft, you will see a pop-up menu where you can reset the Calendar Sync Preferences to "Yes" 


  7. After reauthorizing, clear your browser cache, log out, and log back in. This should help resolve the issues of not being able to create blocks that already exist but are not visible, and not seeing your block availability after making time available.
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