Rejecting Contacts

Rejecting a contact ensures the contact record is not included in your published Contact Directory. Student and Alumni users can only view the Contacts that are Approved and marked as "Visible" within the Contact Directory. Career Center Admins can still query for rejected contacts because the data is not deleted. 

We do not recommend deleting contacts that you do not want to be listed on your 12twenty site; instead, please follow the process outlined below.



Rejecting a Pending Contact

  1. Select "Notifications", then select “Contacts”.mceclip0.png

  2. You will be directed to the Pending Contacts page. Select the Reject icon to reject a single contact, or select multiple rows and use the more actions menu to bulk reject.mceclip1.png


Rejecting Approved Contacts

  1. Navigate to the contact's profile by selecting “Contacts” on the left navigation panel, and then select the specific contact.mceclip2.png

  2. Select the “Action” button and then select “Reject”mceclip3.png

  3. To confirm the rejection, select “Reject”mceclip4.png


Removing Site Access

  1. Navigate to Site Management and then select "Manage Users"

  2. Click the name of the contact you want to remove.

  3. Toggle "User Can Access Your Site" to "Off"






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