This article offers a complete guide for Employers utilizing 12twenty Video for Interviews—from accessing the interview link to joining and completing each interview session.
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Employer Guide to 12twenty Video
Check your inbox for an email from notifications@{siteURL}.12twenty.com. {SiteURL} should be replaced with the site name. For example, if your interview is happening on prestigiousburns.12twenty.com, the email would come from notifications@prestigiousburns.12twenty.com.
The email will contain:
- A link to the job posting (you must be logged in to view it)
- Your interview schedule
- A link to the Interview Experience page
- Links to add the interview to your Google or Outlook calendar
Click the link (highlighted in pink below) to access the Interview Experience page.
Please note: The Interview link can only be accessed from this email. Scheduled interviews will only appear on the Interview Experience page on the day of the interview.
Note: Email templates can vary by university, not all emails will look like the one pictured above.
After clicking the link, you will be redirected to your Interview Experience Page where you will be able to see past interviews, upcoming interviews, and access the different meeting rooms for that day.
Please note that interviews are not visible before the day they are scheduled. The page will only show a notification message before the day of the interview.
You can view an applicant's resume before joining the meeting room by clicking the icon next to their name:
Joining the Interview Room
From the interview Experience Page you can select Join Interview Room for your scheduled interview. Each interview takes place in its own individual room. When you are ready to begin a scheduled interview, simply click Join Interview Room for that session
- Before joining, you will have the option to test your audio and video. You can also select the More button to update your name and your settings.
- Once you join an interview room you will be added to the room alone, when they join the interview you will have to 'admit' an applicant before they join the room via a notification in the top-right of the screen. When the interview is complete, leave the room and return to the Interview Experience page to join your next interview.
When a user leaves a call they are directed back to the lobby with the information for their next interview displayed.
Frequently Asked Questions
What if I can't connect to my interview?
12twenty always recommends connecting to an interview early and testing your device before the interview begins, you can find our documentation on troubleshooting common issues here. If the issue you're experiencing isn't addressed in our help center then please reach out to support@12twenty.com for assistance.