In-App Video: Resolving Webcam and Microphone Issues in Browsers

If you're experiencing issues with your webcam or microphone while using 12twenty video in your browser, this guide will help you troubleshoot and resolve the most common problems. Whether you're using Chrome, Firefox, Safari, or Edge, the steps below will assist you in ensuring that your camera and microphone are working properly.

1. Check Browser Permissions
   • Google Chrome
   • Mozilla Firefox
   • Safari (macOS)
   • Microsoft Edge
2. Check Device Settings
3. Restart Browser and Device
4. Update Your Browser
5. Disable Extensions
6. Check for Conflicting Applications

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Check Browser Permissions

One of the most common reasons for webcam or microphone issues is that the browser doesn't have permission to access these devices. Here's how to check and adjust these settings in common browsers:

Google Chrome

1. Open Chrome Settings:
   • Click on the three dots in the upper-right corner of Chrome, and select Settings.
2. Privacy and Security:
   • Scroll down to Privacy and Security and click on Site Settings.
3. Camera and Microphone:
   • Under Permissions, select Camera or Microphone.
   • Here, you can see which sites have permission to access your camera or microphone. Ensure that the site you're using is allowed to access these devices.
     
     
     
4. Grant Access:
   • If the site isn’t listed, or if it’s blocked, click on the site and choose Allow.
     
     
     
     

For more information about managing permissions on Google Chrome, please see this article.

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Mozilla Firefox

1. Open Firefox Settings:
   • Click on the three horizontal lines in the upper-right corner and select Settings.
2. Privacy & Security:
   • Navigate to the Privacy & Security section.
3. Permissions:
   • Scroll down to the Permissions section, and you will find options for Camera and Microphone.
     
     
     
   • Click on Settings... next to Camera or Microphone.
   • Ensure that the correct site has permission to access your devices. Adjust settings as necessary.
4. Grant Access:
   • If a site is blocked, change the permission to Allow.

For more information on managing permissions on Firefox, please see this article. 

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Safari (macOS)

1. Open Safari Preferences:
   • Click on Safari in the top menu bar and select Settings.
2. Websites Tab:
   • Go to the Websites tab.
3. Camera and Microphone:
   • On the left side, find and click Camera and Microphone.
   • Here, you will see a list of websites. Ensure that the site you're using is set to Allow.
     
     
     
4. Grant Access:
   • If the site is not listed, try accessing the site again, and when prompted, select Allow.

For more information on managing permissions on Safari, please see this article. 

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Microsoft Edge

1. Open Edge Settings:
   • Click on the three dots in the upper-right corner and select Settings.
2. Cookies and Site Permissions:
   • Navigate to Cookies and site permissions.
3. Camera and Microphone:
   • Scroll down to the All permissions section and click on Camera and Microphone.
     
     
     
   • Ensure that the site you're using has Allow selected under both the Camera and Microphone sections.
     
     
     
4. Grant Access:
   • If you don’t see the site, visit it again, and Edge should prompt you for permission. Select Allow.

For more information on managing permissions on Microsoft Edge, please see this article. 

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Check Device Settings

If your browser settings are correct, the next step is to ensure that your device settings aren’t preventing access:

• Windows:
  1. Go to Settings > Privacy > Camera or Microphone.
  2. Ensure that the toggle under Allow apps to access your camera/microphone is turned on.
  3. Scroll down to ensure that your browser is listed and enabled.
• macOS:
  1. Go to System Preferences > Security & Privacy > Privacy.
  2. Select Camera or Microphone from the sidebar.
  3. Ensure that your browser has a checkmark next to it.

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Restart Browser and Device

Sometimes, simply restarting your browser or your entire device can resolve temporary issues.

• Restart Browser:

  1. Close all browser windows and relaunch the browser.
  2. Visit the site again and check if the issue is resolved.

• Restart Device:

  1. Restart your computer or mobile device.
  2. Open your browser and test the camera/microphone again.

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Update Your Browser

An outdated browser can cause compatibility issues with your webcam or microphone. Ensure your browser is up to date:

• Google Chrome:
  • Click on the three dots in the upper-right corner, go to Help > About Google Chrome. If an update is available, Chrome will automatically update.
• Mozilla Firefox:
  • Click on the three horizontal lines, go to Help > About Firefox. Firefox will check for updates and install them automatically.
• Safari:
  • Updates for Safari are included with macOS updates. Go to System Preferences > Software Update.
• Microsoft Edge:
  • Click on the three dots, go to Help and feedback > About Microsoft Edge. Edge will check for updates automatically.

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Disable Extensions

Browser extensions can sometimes interfere with camera and microphone access. Try disabling them:

• Google Chrome:
  • Go to chrome://extensions/, toggle off extensions, and test the camera/microphone again.
• Mozilla Firefox:
  • Go to about, disable extensions, and test again.
• Safari:
  • Go to Preferences > Extensions, uncheck the boxes to disable, and test.
• Microsoft Edge:
  • Go to edge://extensions/, toggle off extensions, and test.

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Check for Conflicting Applications

Some applications, like video conferencing tools or antivirus software, may take control of your camera or microphone and prevent your browser from accessing them. Make sure to:

• Close any applications that might be using your webcam or microphone.
• Check your antivirus or security software settings to ensure they’re not blocking browser access to these devices.

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Contact Support

If you need additional assistance, please reach out to [e-mail].