When an Employer User signs up for the first time, they input an "Employer" (Company) in the sign up form. If that company does not already exist in our database, the user is registered as the "administrative" user for the account. Employer users with an "admin" user role are able to edit other users' permissions, remove users from their company profile, edit the Company profile, and receive notification emails about who is joining their company. Use this article to change other users' access permissions, or user roles, on the Manage Users section of your Company Profile page.
What are Access Permissions?
Access Permissions control which users are able to take specific actions on your Company Profile. They also control who receives internal notifications. Access Permissions can be found in the "Manage Users" section of your Company Profile. User Roles can be found inside of the "Access Permissions" section of "Manage Users."
[alt text: the screenshot shows the Access Permissions for an Employer User with an Admin User Role who is part of the Company "Tester."]
What are User Roles?
User Roles are the Access Permissions that specific types of Employer Users can be assigned. User Roles can be found inside of the "Access Permissions" section of "Manage Users."
There are two types:
1) Administrative User: this User Role enables the Employer User to edit the Company Profile and manage fellow Employer Users connected to their Company. This type of user receives email notifications when other users sign up to the same Company, and is able to remove other users from the platform. This user has full access to all features provided by school site instances and the Employer Portal
2) Associate User: this User Role enables the Employer User to all features provided by school site instances and has limited control over their Company's Profile on the Employer Portal. They do not receive email notifications when other users join the Company. They cannot edit other users' user roles.
[alt text]: the screenshot shows the account settings for an Employer User with an Associate User Role who is part of the Company "Tester."]
How do I manage users of my Company's profile?
You can change the details of an Employer User in your Company by navigating to the Manage Users section of your Company Profile.
[alt text: the screenshot shows that clicking on "Manage Users" opens up the company user list where you can edit individual user details]
How do I change another Employer User's User Role?
You can change the User Role of an Employer User in your Company by navigating to the Manage Users section of your Company Profile.
To get started, login to the site instance (website, school career platform) or employer.12twenty.com then use our video or how to doc links below for step by step instructions.
Prefer to watch a video? View our "Changing your Company Access Permissions" How To Video
Prefer a hard copy step by step guide? Access our Google Doc How To Guide
FAQ's
What if I do not see "Manage Users" in my left-hand navigation?
You are an "associate" user of this company profile. You will only see "Manage Users" if you are an administrative user.
How do I manage users of my Company's profile?
To edit an Employer User's role and permissions, you can access the Manage Users section of your Company Profile. From the user's profile, you can update the "General" section, but any changes to the Employer Account Information must be made by the Employer User themselves. While you have the administrative user role, you are unable to directly edit the Employer User's profile as it is maintained by the Employer User.
What if I am unable to make edits to my employer profile on 12Twenty, even though I have been granted administrator access?
If you are unable to make edits to your employer profile on 12Twenty, even though you have been granted administrator access, you can resolve this issue by logging out of your account and logging back in. As an administrator, you will then be able to make changes to your company profile, including editing user roles and permissions.
How do I edit my company profile on the university platform?
To edit your company profile on the university platform, you need to have administrator access. If you do not currently have administrator access, you will need to work with the person who is the current administrator to grant you the necessary permissions. Once you have administrator access, you can make changes to the company profile, including adding or updating information, by following the instructions in the 'Employer User: Changing Your Company Access Permissions (User Roles)' article.
How do I transfer the administrator role to another user?
To transfer the administrator role for your employer account to another user, you can change the user permissions on your company profile. Log into your 12Twenty account, navigate to your company settings, and locate the user you want to make the new administrator. Update their user role to 'Administrator' to grant them full access to manage your account. This will allow the new user to take over the administrator responsibilities for your employer account.